Welcome to Olivia Fashion Shop’s FAQ section, where we answer your most common questions about our runway-inspired collections and refined shopping experience. From Savannah to your doorstep, we’re committed to delivering confidence wrapped in timeless style.

Product Questions

What types of clothing does Olivia Fashion Shop specialize in?
We curate elegant, fashion-forward collections including:
  • Dresses for every occasion
  • Pants & Jumpsuits for effortless sophistication
  • Skirts & Shorts with timeless appeal
  • Swimwear for confident beachside style
  • Tops to complete your perfect wardrobe
How do I choose the right size for my Olivia Fashion Shop purchase?
Each product page includes detailed size charts to help you select the perfect fit. We recommend measuring yourself and comparing with our measurements for the most accurate sizing. Our Savannah-based customer care team is also available at [email protected] to assist with sizing questions.

Shipping & Delivery

What shipping options are available?
We offer two refined delivery experiences:
  • Standard Shipping ($12.95): Premium delivery via DHL or FedEx in 10-15 business days after processing (1-2 business days). Includes full tracking.
  • Free Standard Shipping: For orders over $50 via EMS, delivering in 15-25 business days after processing. Includes basic tracking.
How long does order processing take?
Our Savannah studio team carefully prepares each order within 1-2 business days. During peak seasons, additional processing time may be required to maintain our high standards of quality.
Do you ship internationally?
Yes, we deliver our collections worldwide with local care (excluding parts of Asia and remote regions). All international shipments include tracking and are packaged with the same attention to detail as our domestic orders.

Returns & Exchanges

What is your return policy?
We want you to love every piece as much as we do. You may initiate returns within 15 days of delivery. Please contact our customer care team at [email protected] for return authorization. Items must be unworn, unwashed, and in original condition with tags attached.
How long do refunds take to process?
Once we receive your return at our Savannah studio, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Payment & Account

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for a secure checkout experience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. For additional security, we recommend using PayPal which keeps your financial details private.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.

Customer Care

How can I contact Olivia Fashion Shop?
Our Savannah-based customer care team is available via email at [email protected]. While we don’t currently offer phone support, we respond to all emails within 24-48 hours.
Where is Olivia Fashion Shop located?
Our design studio is located at:
1695 Archer Street, Savannah, US 31405
All orders are carefully prepared and shipped from this location.

Still have questions? Our customer care team is always ready to assist at [email protected]. Shop with confidence knowing our delivery options are designed to complement your lifestyle, just like our collections transition effortlessly from day to night.