At Olivia Fashion Shop, we take pride in offering runway-inspired fashion that makes you look and feel exceptional. While we’re confident you’ll adore your purchase, we understand that sometimes an exchange or return may be necessary. Our policy is designed with the same care and attention to detail as our collections.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be returned within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Proof of purchase is required

Please note: For hygiene reasons, swimwear (from our Swimwear collection) cannot be returned or exchanged unless faulty. All other items in our Dresses, Pants & Jumpsuits, Skirts & Shorts, and Tops collections are eligible for returns.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send return instructions within 2 business days.
  3. Package your item(s) – Use the original packaging if possible, including all tags and protective covers.
  4. Ship your return – Send your package to the address we provide. We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. Original shipping fees are non-refundable.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days after processing
  • You will receive email confirmation when your refund has been issued

Exchange Process

For exchanges:

  • We’ll ship your new item once the original is received and approved
  • If the new item costs more, you’ll be charged the difference
  • If the new item costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanged items

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Olivia Fashion Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: – Size: – Color: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify size/color if exchanging)] My contact information: – Full Name: – Email: – Phone Number (optional): Please let me know the next steps at your earliest convenience. Best regards, [Your Name]

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange a prepaid return label if needed
  • You’ll receive a replacement or full refund including original shipping costs

Our Returns & Exchanges policy reflects our commitment to quality and customer satisfaction, mirroring the sophistication of our collections. For any questions, don’t hesitate to contact our customer service team.