Welcome to Olivia Fashion Shop (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website olivialooks.com and all purchases made through it. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Our Fashion Philosophy

Olivia Fashion Shop brings runway-inspired sophistication to discerning customers worldwide. We specialize in contemporary women’s fashion including dresses, pants, jumpsuits, skirts, shorts, swimwear, and tops—all designed with meticulous attention to detail.

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information during registration and checkout
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account activity
  • Use the website only for lawful purposes
  • Comply with all applicable local laws regarding online conduct

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing information. However, slight variations may occur due to monitor settings and photography lighting. If you receive an item significantly different from its description, please contact us immediately.

3.2 Availability

All items are subject to availability. We reserve the right to discontinue any product without notice.

3.3 Pricing

Prices are listed in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, though such changes won’t affect completed orders.

4. Orders & Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. All orders are subject to availability and our verification process.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

5. Shipping Policy

5.1 Shipping Options

  • Standard Shipping ($12.95 USD) via DHL or FedEx: 10-15 business days after shipment
  • Free Shipping (orders over $50 USD) via EMS: 15-25 business days after shipment

Note: Delivery times are estimates and may vary based on location and customs processing. We currently cannot ship to parts of Asia and some remote regions.

5.2 International Orders

Customers are responsible for any customs duties, taxes, or import fees. These charges are not included in the product price or shipping cost.

6. Returns & Exchanges

6.1 Eligibility

To qualify for a return or exchange:

  • Items must be returned within 15 days of receipt
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Proof of purchase is required

Important: For hygiene reasons, swimwear cannot be returned or exchanged unless faulty.

6.2 Return Process

  1. Contact us at [email protected] within 15 days
  2. Await approval and return instructions (within 2 business days)
  3. Package items in original packaging with all tags
  4. Ship to provided address (tracking recommended)

6.3 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

6.4 Exchanges

For size/color exchanges:

  • We’ll ship the new item after receiving and approving the original
  • Price differences will be charged or refunded as applicable
  • Standard shipping rates apply to exchanged items

7. Intellectual Property

All content on this website (designs, text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Olivia Fashion Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use or website access
  • Delays or failures in performance due to events beyond our reasonable control
  • Inaccuracies in product descriptions (beyond reasonable variations)

Our total liability for any claim related to these terms shall not exceed the purchase price of the products in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy detailing how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the revised terms.

11. Governing Law

These terms shall be governed by the laws of the State of Georgia, USA. Any disputes shall be resolved in the courts of Chatham County.

12. Contact Us

For questions about these Terms and Conditions:

Olivia Fashion Shop
1695 Archer Street
Savannah, GA 31405 USA
Email: [email protected]